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SHIPPING POLICY

All of my pieces are handmade with love, so please allow 3–4 weeks for production unless otherwise noted. I ship out all orders in bulk every Friday, and you’ll receive a tracking number once your package is on its way just give it 24–48 hours to update. Depending on the size and destination, I use either UPS or USPS, and for oversized custom orders, we’ll coordinate freight shipping or local delivery if you’re in the Los Angeles area. Most packages arrive within 2–7 business days after shipping, but please note that holidays, weather, or carrier delays can affect timing. If your order arrives damaged, please contact me within 48 hours of delivery with photos so I can make it right. And just a heads-up, be sure to double-check your shipping address at checkout, as I can’t be responsible for lost packages due to incorrect info.

RETURN & EXCHANGE POLICY

Because each piece is handmade to order, all sales are final. However, I do accept exchanges if you contact me within 2 business days of delivery. To be eligible, the item must be in its original condition and packaging. If your piece arrives damaged or there’s an issue, please reach out within 48 hours with photos, and I’ll make it right. My goal is for you to love your art, and I truly appreciate your support and understanding of small-batch, handcrafted work. If you have any questions before ordering, don’t hesitate to reach out—I’m always happy to help!

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© 2025 ART BOTANICA

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